Success Stories

Success Stories

SafeMeasures® has a long history of helping agencies improve practice and better serve their clients. Here are a few examples of the ways agencies have used SafeMeasures to support their initiatives and improve outcomes.

San Francisco Family and Children Services (FCS): San Francisco FCS requires workers to complete a pre-contact form that gathers key information on the case and its clients. By their estimation, manually clicking through their case management system to find the information for this pre-contact form took 20 to 30 minutes per case. Because all of the information workers need for their pre-contact forms is quickly accessible in SafeMeasures, San Francisco FCS approached us to help them create a customized case history screen in SafeMeasures that would replace the form. Now that we have incorporated the customized history into SafeMeasures, workers simply enter the case identifier in order to complete the form. Click here to learn more about the collaboration between the SafeMeasures team and FCS.

New Jersey Department of Children and Families: New Jersey DCF notifies the SafeMeasures team each time they introduce a new component of their modified settlement agreement (MSA). The SafeMeasures team then drafts the new report with the requirements set forth by the MSA, which New Jersey then uses to monitor implementation and ongoing performance.

County of San Bernardino Children and Family Services: In 2006, SafeMeasures introduced a mapped view of children in placement. Shortly after, San Bernardino County, California, experienced an earthquake. One user contacted NCCD to see if it was possible to overlay this map of children’s locations with natural disaster information, which led to the creation of the SafeMeasures disaster map. Once the disaster map was released, it became a component of this and other California counties’ disaster readiness efforts. Click here and here to find out more about SafeMeasures mapping capabilities.

Fresno County Department of Social Services (DSS): When Fresno County, California, first implemented SafeMeasures in 2004, the data indicated that DSS workers were having problems meeting their 10-day contact requirements. However, it was quickly discovered that the problem was not untimely contacts, but rather a misunderstanding on when the clock started ticking. SafeMeasures was instrumental in disseminating the contact policy to all workers, and supervisors were able to identify which workers were still unclear about the policy. Their hard work reaped immediate benefits: Compliance improved 50% in just four months, and it remains near 95% more than 10 years later.

Virginia Department of Social Services (VDSS): When VDSS implemented SafeMeasures, one of their top priorities was rectifying their extremely high number of congregate care placements. VDSS staff used SafeMeasures to identify areas with the highest rates of congregate care placements and then focused their resources on those areas. In three years, VDSS decreased these placements by 57%, leading to less time in care and a 27% increase in permanency rates. Click here to read more about how Virginia transformed its child welfare system.

Maryland Department of Juvenile Services (DJS): In 2013, Maryland DJS rolled out a new client contact tracking system, using SafeMeasures to monitor implementation among their offices. By focusing on non-compliant offices, Maryland DJS increased compliance by more than 40% in only four months, and they remain above 96% today.