The use of computer-based case management systems in social services creates a tremendous opportunity for practitioners who want to answer questions that identify gaps, monitor performance, and document improvement. This involves analyzing discrete bits of case management data to transform them into meaningful, actionable information. Doing so successfully requires a specific, well-defined question. NCCD's Tim Connell stresses the importance of understanding and stating these questions, and describes the key components to successfully developing them in this blog post.
Click here to read Tim's blog.